Refund and Returns Policy for VYVESOPIC

Effective Date: January 6, 2025

At VYVESOPIC, we want you to be fully satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return and refund process.

1. Return Eligibility

To be eligible for a return:

  • You must request a return within 30 days of receiving your item.
  • The item must be unused, undamaged, and in its original packaging.
  • Some items, such as customized or perishable goods, are not eligible for return unless defective.

2. Return Process

To initiate a return:

  • Contact Customer Support: Reach out to us via email at info@vyvesopic.com or by phone at (860) 639-7147.
  • Provide Order Details: Include your order number and the reason for the return.
  • Return Instructions: Our team will provide instructions on how to return the item. You will be responsible for return shipping, unless the item is defective.

3. Refund Process

Once we receive the returned item:

  • Inspection: We will inspect the item to ensure it meets the return eligibility requirements.
  • Refund Issuance: If the return is approved, a refund will be processed to your original payment method within 7-10 business days.
  • Partial Refunds: In certain cases, we may issue a partial refund if the item is not in its original condition.

4. Exchanges

If you would like to exchange an item for a different size, color, or model, please follow the same return process and place a new order for the desired item.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. We will offer a replacement or a full refund at no additional cost to you. Be prepared to provide photos of the damaged item as proof.

6. Shipping Costs

  • Return Shipping: You are responsible for return shipping costs unless the item is defective.
  • Free Returns: We will cover the return shipping costs if the item is defective or damaged.

7. Restocking Fee

In some cases, a restocking fee may apply to returns. We will inform you if this applies to your return before processing it.