Refund and Returns Policy for Vyvesopic
Effective Date: March 14, 2025
At Vyvesopic, we take pride in the quality of our products and the satisfaction of our customers. If you’re not completely happy with your purchase, we have a comprehensive refund and returns policy to ensure a smooth and hassle-free process.
1. Return Eligibility
To be eligible for a return, the product must be in its original condition and packaging. For food and perishable items, we cannot accept returns unless the product is damaged or defective. Please inspect your items upon delivery to ensure they meet your expectations.
2. Return Process
If you wish to initiate a return, please contact us at info@vyvesopic.com within 14 days of receiving your order. Provide your order number, the reason for the return, and any supporting documentation (e.g., photos). Once your return is approved, we will send you instructions for returning the item.
3. Refunds
Once we receive and inspect your returned items, we will notify you regarding the status of your refund. If your return is approved, we will issue a refund to your original method of payment. Refunds typically take up to 7 business days to process.
4. Non-Refundable Items
The following items are non-returnable and non-refundable:
- Perishable goods (unless damaged or defective)
- Gift cards
- Customized products
- Downloadable items
5. Exchanges
Currently, Vyvesopic does not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order for the desired item.
6. Shipping Costs
You are responsible for the return shipping costs unless the product you received was defective or damaged. Shipping costs are non-refundable.
7. Damaged or Defective Items
If you receive a product that is damaged or defective, please reach out to us immediately at info@vyvesopic.com. We will arrange for a replacement or full refund, depending on your preference, at no additional charge. Please include clear photographs of the damaged or defective product to facilitate the process.
Contact Information
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
Vyvesopic
192 Fitchville Rd, Bozrah, Connecticut 06334
Phone: (860) 639-7147
Email: info@vyvesopic.com
Website: vyvesopic.com